Careers at AmpleTech Refresh
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ITAD Operations Manager
AmpleTech Refresh has been providing IT Asset Disposition (ITAD), and Asset Recovery Services for Retailers, Enterprises and Education organizations since 2010, committed to preserving the highest levels of environmental responsibility and data security. AmpleTech Refresh leverages the circular economy to do social good, by turning clients’ old returned or retired devices (laptops, Chromebooks, PC’s, smartphones, tablets, etc.) into recertified, affordable technology solutions sold direct and through the largest retailers in the world.
Operations Manager Overview: AmpleTech Refresh is seeking an Operations Manager that will be responsible for building, growing, and leading a team of “A” players. The Operations Manager is responsible for directing all warehouse operations, implementing strategies, policies, and best practices to ensure key performance indicators are achieved while reducing costs by improving efficiencies. The Operations environment consists of managing Shipping and Receiving, Audit / Production, E-Commerce, Logistics, and Customer Service. The Operations Manager will need to be a proactive team player. We are seeking an experienced Operations Manager who is skilled at running day-to-day operational functions in testing / remanufacturing of hardware products, Chromebooks, Notebooks, PC, Servers, Smart Phones, Tablets, Workstations, and or Consumer Electronics. This is a hands-on management opportunity in a fast-paced environment and will report to our Chief Operating Officer.
Responsibilities:
· Ensures the warehouse operates at peak efficiency, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals.
· Provide daily guidance on the Production floor for all employees interacting with supply, production, inventory, and processes.
· Become a subject matter expert in our QEHS Management System, ensure the operations are run in compliance with ISOs, R2V3, and OSHA standards, and lead the team through certification audits.
· Manage third-party service providers in testing, wiping, and imaging software – maintaining top technology and efficiency.
· Manage and track inventory backlog to achieve all internal and client processing SLA’s.
· Identify and track Operations statistics and metrics which verify continual improvement in quality and efficiency.
· Ensure timely reporting to all internal departments on agreed-upon statistics, units received, production test, untested aged, aged, etc., as well as any additional agreed-upon reports or those requested by management or corporate clients.
· Development and ongoing management of the Non-SN & SN Inventory -warehouse functions.
· Assist Inventory Control and Production areas with their daily needs, questions, and issues, as they arise.
· Create and maintain physical areas for inventory storage, placement, and staging.
· Organize areas, make space for incoming products/ combine products.
· Ensure all product is in the correct location and guidelines are followed.
· Communicate with the Sales and eCommerce teams to pick and pack items to the correct specifications.
· Manage Quality Control team to ensure the quality of finished goods meets company standards.
· Perform Kaizen Events and maintain 5S.
Requirements & Experience:
· 3+ years in Production Management experience within Remanufacturing/Computer Hardware/IT Services needed.
· Experience building & leading a Production team of “A” Players in testing/ refurbish computers & consumer electronics.
· Experience in managing third-party service providers in testing, data wiping, and imaging software.
· Experience in computer hardware, consumer electronics & data security.
· Logistics experience including “Pick & Pack” & Shipping (eCommerce is a plus)
· The ability to delegate within control limits and measure results.
· Proactive, problem solver and strategic thinker with outstanding written & oral communication skills.
· Black Belt Six Sigma/ Lean Manufacturing Certification & Training.
· Experience with Server & Network Infrastructure/Troubleshooting.
· Advanced proficiency in Microsoft Office including Excel & Outlook.
· Self-starting mindset with a natural ability to hold self and others accountable
· Energy, ambition, and drive to succeed – “Makes things happen” attitude
Certifications
Company vision – “Customer driven, Environmentally focused ITAD Service Provider”
Your business deserves a partner with the experience and expertise to maneuver you through changing certifications, regulations and compliance. AmpleTech Refresh is dedicated to maintaining the highest standards within each facility we operate. We safeguard compliance by observing established voluntary industry standards and actively employ continuous improvement.
